My lifeline er laptop

I can't say enough good things about Gateway. I e-mailed them about the problem I was having with my laptop (the power adapter kept melting). I think the pin inside where the power adapter attaches to the battery was broken which was causing it to spark, overheat, and melt the adapter. I kept fiddling with it to get it to work, but finally the adapter would not connect at all and the battery died. Gateway agreed to fix the problem free of charge and sent me a box with packaging material and a prepaid shipping label. Couldn't have been easier. Two days later (today) I got my laptop back and it's as good as new. Hurray!